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GENERAL CONTACT INFORMATION

California Correctional Health Care Services
P.O. Box 588500
Elk Grove, CA 95758

Telephone: (916) 691-3000

Fax: (916) 691-6183




REQUESTS FOR PROTECTED HEALTH INFORMATION

Patient-Inmate requesting his or her Protected Health Information (PHI)

If the patient-inmate is requesting his or her PHI prior to release from prison and the authorization has been received by the institution’s Health Records Department, reviewed, and forwarded to Mental Health provider for approval (if applicable), the Health Records Department Release of Information (ROI) staff will copy the requested health care documents. The copied documents will then be noted in the disclosure log, given to the patient-inmate, and a Trust/Withdrawal Receipt and Receipt of Copies will be signed by the patient-inmate upon receipt of copied documents.

If the patient-inmate is requesting his or her PHI after being released from prison, the authorization will be sent to the Health Records Center where the paper-based health record (chart) resides. The Authorization for Release of Information will be reviewed to ensure all required elements are documented on the form, and sent to the Mental Health provider for approval (if applicable). If documents have been scanned into the eUHR Viewer, the Health Records Center ROI staff will print the requested documents from the eUHR Viewer, and will copy requested documents that are in the paper-based UHR. The printed and copied documents will be sent to the patient-inmate.


Health Care Provider requesting patient-inmate PHI

With exceptions as required by law, an external direct health care provider can request patient-inmate PHI without an authorization. However, an Authorization for Release of Information (Form 7385) should be completed as soon as possible. The documents will be copied and/or printed and forwarded to the requester.

If this is an emergent condition for which an external provider is requesting patient-inmate PHI, an authorization is not required; the requested documents can be sent via email or fax to the requesting provider.


Mail requests to:
Health Records Center
P.O. Box 942883
Sacramento, CA 94283

Or Fax Request to: (916) 229-0002


All requests should include an Authorization for Release of Information, which can be accessed at


For additional information on requesting Health Records after an patient-inmate’s release from prison, please contact the California Correctional Health Care Services’ Health Records Center, at (916) 229-0475.



MENTAL HEALTH AND DENTAL INQUIRIES

California Department of Corrections and Rehabilitation
Division of Correctional Health Care Services
PO Box 942883
Sacramento, CA 94283

Telephone: (916) 691-0209

Fax: (916) 691-0531



PRESS/LEGISLATIVE INQUIRIES

Telephone: (916) 691-6714

Email:
Joyce Hayhoe, Director of Legislation



CDCR PRESS OFFICE

Telephone: (916) 445-4950




CONTRACT & VENDOR INQUIRIES

Medical Vendors/Invoicing: (916) 691-0699

Medical Contracts: (916) 691-0698




CAREER OPPORTUNITIES

Telephone: (877) 793-HIRE (4473)




INMATE HEALTH CARE INQUIRY LINE

Telephone: (916) 691-1404


The California Correctional Health Care Services maintains an Inmate Health Care Inquiry Line to enable members of the public, employees, and families of inmates to report concerns regarding the medical care provided to inmates by the California Department of Corrections and Rehabilitation. In most instances, concerns should be reported to the warden or chief medical officer before using the Inmate Health Care Inquiry Line.


Callers may leave a voice mail message containing the details of their concerns, and be assured that the California Correctional Health Care Services will review all reported medical care issues. Providing a written statement of concerns is most helpful, as this will assist the California Health Care Services in quickly identifying the issues, conducting any necessary research, and providing a prompt response.


Those individuals who submit issues of concern will receive a written response within the guidelines of the Confidentiality of Medical Information Act (California Civil Code ยง 56 et seq.), which requires written authorization by the patient to release medical information. Patients must sign an Authorization For Release of Health Care Records to permit release of medical information to any individual, including family members. This form is available in the medical offices at all institutions.


To contact the California Correctional Health Care Services by mail, write to:


California Correctional Health Care Services
Controlled Correspondence Unit
P.O. Box 588500
Elk Grove, CA 95758



Or send a fax to (916) 691-2406 to the attention of the Controlled Correspondence Unit.




MEDICAL RELEASE FORMS

Authorization for Release of Information




DOCUMENT ACCESSIBILITY

If you need one of our documents in an alternate format as a disability-related accommodation, please contact (916) 323-2495 or email Lifeline@cdcr.ca.gov with your request. We will promptly provide you with an accessible version.